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      Customer Success Specialist Interview

      Jan 23, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Interfolio

      Interview

      I applied online and was contacted via email to schedule an interview with the Director of Talent Acquisition a few days later. At the end of our phone interview I was told that she loved my experience and wanted to schedule a phone call with the hiring manager and myself and that I would hear from her either later that day, or the next day about available times. I was never contacted again. I followed up the next day with a thank you email and still no response. A week and a half later I reached out again to see about scheduling, or to ask if they had decided to move on with another candidate - still nothing. I found this wildly unprofessional and honestly quite rude, I wouldn't recommend any professionals that I know apply to work there since this seems to be a recurring issue. When I initially read the other glassdoor reviews about this behavior I thought maybe there were miscommunications but this was pretty clearcut, they are just unprofessional. I applied there because I thought it seemed like a good company that was doing important work but if this is how the Director of Talent Acquisition works then I think it's probably a pretty big red flag about how the rest of the company operates.

      Interview questions [1]

      Question 1

      How do you feel your experience applies to this position.
      Answer question
      1
      avatar
      Interfolio response
      6y
      Thank you for your feedback on the experience you had interviewing with Interfolio — that doesn’t reflect the engaging, positive and responsive culture we’ve built here at Interfolio. We take your feedback very seriously and will review our internal processes to continue to improve and enhance the experience of our candidates moving forward.

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