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      InvoiceCloud

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      Customer Success Manager Interview

      Feb 20, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience

      Other Customer Success Manager Interview Reviews for InvoiceCloud

      Customer Success Manager Interview

      May 20, 2024
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at InvoiceCloud in Nov 2024

      Interview

      Meet with the recruiter, the hiring manager, another VP manager, and then a team member. I was passed through except at the end and not sure why the team member is last and has a say over the manager and hire ups that approved you.

      Interview questions [1]

      Question 1

      How do you handle a stressful situation or day?
      Answer question
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at InvoiceCloud (Atlanta, GA) in Apr 2024

      Interview

      Process started great! I had 4 interviews starting with the recruiter. He professed transparency in communicating and wanting to have someone in place within 4 weeks. It was a priority hire. My interview process was in reverse. I spoke first with a VP...the a Director...then a Senior CSM. Each interview got better and I really felt a great comfort level. In no uncertain terms...I was given the strong impression this was my position to lose. After my last interview...all went silent for 4 weeks! I had to ask the recruiter weekly for an update. One month after my last interview...I was informed the new venture capital firm put a hold on hiring. I suspect this was known for quite sometime. It's very disappointing. I was definitely strung along. I wish companies truly followed through with complete transparency during the hiring process. I would not apply for any position at this company. They obviously have not figured out what their new venture capital owners want.

      Interview questions [2]

      Question 1

      What are you most proud of in your past career?
      Answer question

      Question 2

      What is the one word that describes a successful Customer Success Manager?
      Answer question
      1

      Customer Success Manager Interview

      Jun 23, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at InvoiceCloud

      Interview

      Phone Interview by the recruiter, he gave an extremely promising expectation with next steps.. then ghosted. I sent a follow up email asking for an update and never heard back. Very unprofessional!!

      Interview questions [1]

      Question 1

      Tell me about your experience with customer service
      Answer question
      3
      avatar
      InvoiceCloud response
      2y
      Thank you for providing this feedback, and apologies for your experience. ...certainly not the candidate experience we strive for. I'd be happy to connect to learn more.