I applied online. The process took 2 days. I interviewed at JPMorganChase (Islandia, NY) in Dec 2009
Interview
The Branch manager was very polite and felt that I had a shot. The interview had a few basic questions on experience on handling money and customer service. She described the job as easy going compared to my other job as a grocery clerk working as a cashier. Everything was going well and it seemed that the position was mine for the taking. Unfortunately, when i met one of the other managers, I froze up. remember, they want to know if you can sell, so focus on customer service and most importantly SALES.
It was a short interview where they asked multiple questions scenario based questions. Mainly trying to see if your responses align with the Chase theme of professionalism and customer service punctuality and eagerness to grow.
Interview questions [1]
Question 1
Explain a circumstance where you and a coworker didn't get along.
Interviews were conducted in a timely manner - Prompt relaxed. Provided several details around the job, culture , and benefits. The interviewee met me and sat with me in the office. He asked about 12 questions and it lasted about 30 minutes.
After filling out an application, if selected you will have a phone interview, if selected a branch manager will reach out. After 1-2 weeks you'll get accepted or rejected. very basic questions from experiences.
Interview questions [1]
Question 1
A time where a customer was highly upset and how did you resolve it.
