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      Joslin Rhodes

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      Client Support Administrator Interview

      Oct 20, 2025
      Anonymous Interview Candidate
      Middlesbrough, England
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Joslin Rhodes (Middlesbrough, England)

      Interview

      Attended first interview with two colleagues. It felt like it went really well, and I appreciated how warm and welcoming they both were, as well as the genuine interest they showed in my background and experience. I was then called back to a second interview with management, including the CEO, which unfortunately felt quite different. The meeting they had prior to my interview ran over, so they were late (which I appreciate cannot be helped) however this meant that they hadn’t had a chance to review my CV/application beforehand. Unfortunately, this set a different tone, and the conversation came across as a little unprofessional and, at times, quite condescending. It often felt more like an interrogation, with questions that seemed more focused on gaps between roles rather than on my skills and experiences. I truly hope that my experience was a one-off. I’d like to think that any future candidates/new employees or members will experience the warmth and professionalism that I felt in my first interview rather than the latter.

      Interview questions [1]

      Question 1

      Questioned me in regards to my breaks in service on two occasions which was not relevant
      Answer question
      Joslin Rhodes response
      6mo
      We are sorry that you were not successful with your application. Joslin Rhodes has a long history of offering opportunities for local people to train in a rewarding profession and have helped many hundreds of local people build a career as a Financial Planner or Paraplanner through our Academy over the last 20 years. Our recruitment and assessment process is specifically designed around candidates’ skills and abilities, rather than their work history, to ensure that everyone gets a chance to showcase their abilities. We run recruitment and assessment events throughout the year to give as many people as possible the chance to learn about Financial Planning and decide whether to pursue an application with us. Our investment in local people is significant, and the recruitment process is designed to ensure that such investment is directed to the most deserving candidates. This means that the number of new recruits each year is modest and dovetails with the natural staff turnover, which, as you would expect is much lower than average and was reflected in our recent award for the 'Best Financial Adviser to Work For'. We understand your disappointment at not being offered a position and wish you every success on your career journey.