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      Customer Support Associate Interview

      Sep 24, 2021
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Lattice

      Interview

      Six 30-minute interviews... First with a recruiter, second with a support manager. Then a Written Support Scenario of 3 questions to complete. Then a super intense 3-hour Zoom call of back to back interviews, all competency-based 😅 All in all the whole interview process took close to 1 month. For me, almost everyone was friendly. But the process took ages. Feel my time was somewhat wasted after having passed 3 stages of interviews, completing a 3 hour call of 4 more interviews, then getting no feedback on the reasons for rejection... The 3-hour Zoom call is intense. Back to back interviews, each asking competency questions, I was asked I think probably more than 20 competency questions. For a role that claims to need just 1-2 years experience. Insane. And they mostly sit there taking notes so don't really quite engage with you, so feels a bit scripted and robotic (not all of them, some of the people were more engaging and nice to talk to). But a lot of it felt quite unnatural and very scripted. Especially my final interview with a support associate - quite cold

      Interview questions [3]

      Question 1

      Tell us about a time you went above & beyond for a customer.
      Answer question

      Question 2

      Tell us about a time you had to give bad news to a customer and how you dealt with it.
      Answer question

      Question 3

      In what instances would you escalate something to a manager
      Answer question
      3