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      LearnUpon interviewsLearnUpon Director of Enterprise Customer Success interviewsLearnUpon interview


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      Director of Enterprise Customer Success Interview

      Nov 15, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at LearnUpon in May 2024

      Interview

      (Trigger Warning: Free Work) The current Director of Enterprise was the hiring manager and reached out to me on LinkedIn. We had an informal 30 minute interview that went well. She was very kind. She decided to send me to the recruiter next. The recruiter asked a few behavioral questions along with normal recruiter screening questions. He decided to advance me to the next round. All of the leaders were out of town for a company wide conference so I was told they would skip me a round and complete the 90 minute presentation because of my experience. They tasked me with a scenario of completing a 90 minute presentation (yes, talking for 90 minutes) while they asked questions. The prompt was to give an entire CS plan on how to move the needle to increase retention and revenue for Enterprise CS. Essentially, all of my intellectual property. I also had to design a PowerPoint and turn it in before the actual presentation. It took nearly 2 weeks to complete this task. I presented to the VP and two Directors and was given nothing but compliments on my presentation. I even received a response from the VP and one Director after sending a thank you note. I waited nearly two weeks for an answer. I got a call from the recruiter finally that I didn’t get the job and they went with another candidate. Oddly enough, I often check their LinkedIn page and they have never hired a new Enterprise CS Director. This leads me to believe my intellectual property was stolen and used for a position that wasn’t real. This is a warning to anyone to not complete any presentation assignment for this company as the position is likely fake.

      Interview questions [1]

      Question 1

      What processes have I built?
      Answer question
      avatar
      LearnUpon response
      1y
      Hi there, Thanks for taking the time to share your feedback and I'm sorry to hear you had a negative experience. I can confirm this was indeed a live role which we filled during the summer with our preferred candidate. If you'd like to discuss your feedback in more detail, you can reach out to peopleops@learnupon.com and I'd be happy to schedule a call with you. Many thanks, Becky, Head of People.