Liberty Outsourcing Interview Questions | Glassdoor

Liberty Outsourcing Interview Questions

Interviews at Liberty Outsourcing

5 Interview Reviews

Experience

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Getting an Interview

Getting an Interview
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Interviews for Top Jobs at Liberty Outsourcing

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  1. Helpful (1)  

    Sales Advisor Interview

    Anonymous Employee in Chelmsford, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Liberty Outsourcing (Chelmsford, England (UK)) in December 2017.

    Interview

    The interview was fairly brief, it was for around 15 minutes but the person interviewing me made me feel at ease when I was nervous. He explained the interviewing process and what I would be doing on a day to day basic, the overall experience was pleasant and I would have liked to have a call back.

    Interview Questions


  2. Helpful (1)  

    Marketing Trainee Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 days. I interviewed at Liberty Outsourcing in February 2018.

    Interview

    I was contacted by Claudia regarding my CV and asked to come in for an interview, she was great on the phone. When I arrived, I was greeted by a lovely receptionist called Charlotte who was so easy to talk to and put me at ease as I was very nervous. I was interviewed by Khush who was amazing and explained everything really well. Overall a great interview.

    Interview Questions

    • How do you think your previous role has prepared you for the future?   Answer Question
  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chelmsford, England (UK)
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Liberty Outsourcing (Chelmsford, England (UK)) in May 2018.

    Interview

    People seemed friendly, the company seems smart and professional enough.
    The second interviewer (Young Chap) was very polite, Full of energy and was an all round nice young man. He delivered the terrible news that this is actually a door to door sales job with much enthusiasm and did a great job of trying to sell the role.

    The job is not however whats advertised.

    I was coaxed in thinking I was going for a customer service/Team leader role when in fact its door to door sales.
    The polite young chap tried to wow me and pull the wool over my eyes by using facts and figures about the company and how successfully they do their job. All while delaying telling you its a door to door sales job.

    The young chap talks fast, makes you take notes on the facts and figures to keep you on your toes and a little blindsided to what he is actually saying and what the role actually is. A tact commonly used in some sales companies to overload the consumer into a purchase.

    He used closed probes (Getting you to say yes or no) in his job role pitch, a common way of making the person you are speaking to inadvertently back themselves into a verbal corner of consistent yes's. This is a tact commonly used to positively re-enforce consumers into a purchase.

    Basically how it works is this. If you ask the customer (or in this case, me the interviewee) questions that make sense to answer with a yes, (do you want to earn xxxx, would you like to be part of a successful team, would you like to work for a large, stable company with branches all over the globe? etc...) This quashes their fears and just require a yes answer. Because of this the person you are speaking to thinks in a positive mindset and has no reason to say no to you or your pitch.
    It would have worked to and I would not have noticed this if I wasn't savvy to the process or hadn't used this positive reinforcement technique myself for years in previous sales roles.

    This company appears to be affiliated with, or is a part of a company called 'White-Rabbit UK'

    A company that has mixed to low reviews from previous staff and interviewees for reasons like I have stated above, plus things like, bad attitudes from the 'In the field' door to door team, long hours, low pay etc...

    Some advice to management..

    Your business model must work FOR YOU or you wouldn't be pursuing it so aggressively but you need to be upfront about what your roles are and where you expect your employees to start from in the company.

    Your team appear genuinely nice, professional and polite. The young chap who interviewed me in the second interview seems worth his weight in gold and I am sure will go places. But, All the above means nothing if you are lying by omission to get people through the door and to hide the fact it is a door to door sales company..

    I wasted over £40 in petrol to make your 2 interviews never mind the hours involved. You don't have the right to to do that to people. It is all because you are not being upfront in the first place.

    Interview Questions

    • What is it you think we do?
      Would you like to earn good money?

      Although I was predominantly talked at, while I scribbled down what he said (Like I was asked to do) then suddenly would throw a question in while I was trying to write down the machine gun fire speed words he had just said.

      It all appeared to be a tactic to throw me off guard and let him gradually get to the point where he can slip in the bad news about it being a door to door role   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chelmsford, England (UK)
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Liberty Outsourcing (Chelmsford, England (UK)) in May 2018.

    Interview

    Stage 1 Face to face interview
    Stage 2 Field observation with a manger
    Stage 3 2nd interview with company director .
    The 2nd stage interview was following 2 men around for 8 hours observing from the pavement while they door knocked trying to get the residents to swap gas and electric companies. The role had no resemblance to the advertised vacancy

    Interview Questions

    • Do you want to progress quickly into a management role   1 Answer

  5.  

    Manager Interview

    Anonymous Interview Candidate in Chelmsford, England (UK)
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. The process took 3 days. I interviewed at Liberty Outsourcing (Chelmsford, England (UK)) in March 2018.

    Interview

    The most shockingly unprofessional, disorganised, debacle of an 'interview' I have ever attended and it actually ended with me being stranded in an unfamiliar town. I got through the first sit down interview and set of questions so was invited to a recruitment day. When I got there we were each assigned an interviewer and told we could leave anytime or be 'terminated' at any time. Fine, next however we were driven by the other guys's interviewer to Harlow, a good 45 minute drive away from my town of Chelmsford. This is where it starts to go very wrong . Myself and my guy got dropped off in a residential neighbourhood to go knocking on doors trying to sell energy, which it turned out we couldn't even do because my INTERVIEWER didn't have a log in on their system because he hadn't submitted any proof of address to the company. We ended up getting an uber to the nearest bank so he could get a bank statement and send it to head office then got another one back while I was given two completely menial logic problems to write in a notebook as we walked along. I was thinking it was part of the test as the whole time the guy was very stand offish and seemed to be making a point of walking 7 paces ahead of me even asking me to carry his high vis in my handbag. Apparently not. We get another taxi back to the residential neighbourhood and ended up sitting on a bench next to a bin to wait for his log in because there were no cafes or anything to speak of nearby. Then he lets slip the job is commission only. I'm not really up for that as I tentitively let him know and the way he responded was frankly disgusting. 'Why are you scared of hard work then?' 'What you just want to be a robot instead of your own boss' 'you mean to tell me you're too scared basically!' Were the highlights, but when he said 'well I've been here two months now I'm managing director of my own team on 150k a year' I had smelled enough bull for the day and said that's it I'd like to leave. So he just says bye and gets up to go! I asked him how on earth I was getting back to Chelmsford then so he called his boss, who told him to call another boss, who didn't answer the phone, and as soon as I said I would try the office he was off to go knocking before they even answered, which they never did because the 2 numbers online and in my emails from them were both disengaged! I emailed the receptionist and never got any kind of response so I was basically stranded. My dad had to leave work to come and get me which meant I was waiting for an hour and a half and the only place to wait was a BETTING SHOP. I had to put what little money I had on a few horse races to stay in the warm. I ended up £27.50 up, but I was truly disgusted with liberty outsourcing on many levels. STAY AWAY

    Interview Questions


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