I initially applied for a Legal Recoveries Associate which I was unsuccessful due to lack of experience. I received a call from Anete who advised me of this but then offered me the opportunity to have a phone interview for the Customer Account Associate position (I can’t thank Anete enough for doing this ) phone interview was a chat through my CV, explaining the role and a couple of competency based questions. I was then invited to attend an assessment day/interview which consisted of an ice breaker, group exercise, role play call and a competency based interview.