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      Customer Success Director Interview

      Oct 22, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at LuxSci

      Interview

      CEO ghosted me after multiple interviews. Overall disappointed. The title isn't reflective of the job responsibilities. You're not an actual director - just a CSM/Salesperson. Spoke about the company, the type of sales they want the position to achieve and my CS and Sales experience. Standard Questions. Thought it went great.

      Interview questions [1]

      Question 1

      Growth within existing accounts Wins Losses Goals met/Exceeded
      Answer question
      avatar
      LuxSci response
      1y
      Thank you for sharing your experience. We understand how important timely communication is after an interview. The job description is very specific with regard to title, role and individual job responsibilities. Based on our records, there appears to have been only 3 business days between your interview and this feedback. We appreciate your time and interest in LuxSci and we will continue working to improve our communication for a better candidate experience. Thank you again for your feedback and we wish you the best in your job search.