3 Interviews in total. 2 on-line interviews. 1st with HR, 2nd with Support Team lead and team member replacing. Fairly standard format, general questions about experience supporting applications and dealing with clients in a fast-paced, at times stressful situation. 3rd interview in person with Support Team lead and Key Account manager. Again, fairly standard with more of an overview of the client base and potential issues to deal with. Reference made to experience within the Financial Services Industry would be beneficial but not essential. This I would dispute strongly as you talk with Financial Advisers daily and have to have a reasonable understanding of the basic strategies employed. Overall interview and hiring process was straight forward, managed mostly remotely or on-line.