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      MobyFox

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      Customer Service Interview

      Oct 29, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at MobyFox

      Interview

      First stage is screening call with talent acquisition. Basic questions asked about experience and motivation for applying for the role. Then 3 further interviews over next couple of weeks. All questions in each interview were repetitive. Drawn out process. Got to the final stage and had to email talent acquisition twice for an update on my process. No reply for 10 days and was told that weren’t continuing with my application. Would have appreciated this to have been told earlier and to not have to reach out twice for this information.

      Interview questions [4]

      Question 1

      What do you know about MobyFox?
      Answer question

      Question 2

      Why did you apply for the role?
      Answer question

      Question 3

      What is your experience in customer service
      Answer question

      Question 4

      What is your Experience with Zendesk?
      Answer question
      avatar
      MobyFox response
      3y
      Hi, we are terribly sorry to learn that you had this experience. We sincerely appreciate you bringing this to our attention since we are always looking for ways to improve our processes. This for sure will give us the opportunity to improve and do better. We want to thank you for your time and effort in the hiring process and your interest in us.