Customer Service Representative applicants have rated the interview process at MultiChoice Group with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 76.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at MultiChoice Group overall takes an average of 25 days.
Common stages of the interview process at MultiChoice Group as a Customer Service Representative according to 13 Glassdoor interviews include:
Group panel interview: 20%
Personality test: 15%
IQ intelligence test: 13%
Other: 10%
Presentation: 10%
Skills test: 10%
Background check: 10%
Drug test: 5%
One on one interview: 5%
Phone interview: 3%
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It was pretty easy straight forward as long as you are eloquent. They will mostly ask you to talk about yourself and your experience. Sometimes they may ask some scenario based questions
I applied in-person. I interviewed at MultiChoice Group (Lusaka, Lusaka)
Interview
The interview process at Multichoice Zambia is quick and you will get feedback within 2-4 weeks. The process for CSR involves in person and then followed by a training that determines whether you are offered the job or not.
It was simple, straightforward and you have to come with hard copies of your credentials too. Go early too. Dress well, be smart and focused. You have to stay on queue if applicants are much.