Thank you for your feedback. We sorry that your experience with Nextech was not a positive one. We are taking this feedback and addressing it to determine how we missed a scheduled call/follow up and making sure it does not happen in the future. Again, we are sorry but encourage you to reach out again if you would like to discuss what happened. We are working hard to make sure all of our interactions as not automated and would like to know how we can do better. Thank you again for your feedback. Good luck to you!