The process took 5 days. I interviewed at Northumbria University (Newcastle upon Tyne, England) in Jan 2016
Interview
Initial phone interview by agency followed up by interview. Two people in interview asking basic questions about IT troubleshooting. They wanted common sense answers nothing too technical.
Basic questions
Fairly easy
Prompt response from agency.
Interview questions [1]
Question 1
What would you do if someone could not access their emails?
I applied through college or university. I interviewed at Northumbria University (London, England) in Oct 2025
Interview
it was through Microsoft teams. The Interviewer was approachable, he made it look like more like a conversation. Applied directly on the university website. The interview was by 7:30 pm.
Interview questions [1]
Question 1
it was night shift, so they asked if you are not receiving any calls or maybe not busy , what will you be doing?
what are the work ethics ?
what are your strengths and weaknesses?
tell us about yourself?
do you have any questions for us?
do you think documentation is very important as service desk analyst?
how did handle an angry user?
I applied through a staffing agency. The process took 2 weeks. I interviewed at Northumbria University (Newcastle upon Tyne, England) in Jun 2015
Interview
Straight forward and relatively easy. About 40 minutes long with 3 staff interviewing you asking various questions on experience as well as competency based questions you will find in most technical environments.
