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      Octopus Energy

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      Related searches: Octopus Energy reviews | Octopus Energy jobs | Octopus Energy salaries | Octopus Energy benefits
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      Customer Operations Interview

      Jan 3, 2021
      Anonymous Interview Candidate
      Leicester, England

      Other Customer Operations Interview Reviews for Octopus Energy

      Customer Operations Interview

      Apr 18, 2022
      Anonymous employee
      London, England
      Accepted offer
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Octopus Energy (Leicester, England) in Aug 2020

      Interview

      It was quite a lengthy interview process, with initial phone calls, a phone interview, then a video chat interview. If I progressed to the next stage, I believe there was a skills test and another video interview.

      Interview questions [1]

      Question 1

      What do you know about the company and their initiatives?
      Answer question
      avatar
      Octopus Energy response
      5y
      Hi there, Thanks for leaving this review and thanks for committing time & effort to our process. Wishing you all the very best with your future endeavours. Regards, James Doyle Head of Ops
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Octopus Energy (London, England) in Apr 2022

      Interview

      I really enjoyed the interview process. It was very thorough, and the Discovery Day was excellent. Aasimah at Instant Impact was fab, and made me feel prepared and confident throughout.

      Interview questions [1]

      Question 1

      Why do you enjoy Customer Service?
      Answer question

      Customer Operations Interview

      Dec 20, 2021
      Anonymous employee
      Brighton, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Octopus Energy (Brighton, England) in Dec 2021

      Interview

      The interview process was long but enjoyable. I was first contacted by very helpful and kind lady named Naomi. Who would check in on me between each stage. I was sent maths and English tests before the next stage which was a discovery day and group interview process. After that was one last interview with the recruitment agent for the team you are applying for.

      Interview questions [1]

      Question 1

      Why do I want to work in a customer based role?
      1 Answer

      Customer Operations Interview

      Jul 8, 2021
      Anonymous employee
      Warwick, West Midlands, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Octopus Energy (Warwick, West Midlands, England) in Jun 2021

      Interview

      A very thorough process, really centered around getting to know applicants on an individual basis, analysing how they would best fit in with the team. First 1-1 interview. Numerical and Literacy Reasoning Tests (more difficult than i originally expected - recommend practicing and going over Maths GCSE bitesize) Then Discovery Day, where you interact with other applicants. Split into: Ice Breaker, Customer Service Questions / Scenarios, Research on Octopus (Partnerships, Social Media, etc), Q+A Session, Individual Interview. If successful Final Call - discussing the role in further detail anything that was missed during the Discovery Day.

      Interview questions [1]

      Question 1

      Why do you want to work for Octopus Energy?
      1 Answer