Good,a clear and thorough process, which was supportive.
The interview lasted around 15 minutes. They asked clear questions and made notes of the answers which I gave to them. One Family
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer.
I applied online. The process took 3 weeks. I interviewed at OneFamily
Interview
Interview was in two parts, first part was general talking about my experience and about the job, second part was 'competency test', I was asked questions/scenarios. Lasted about 45 minutes. Was told I would hear back the next week, did not hear anything, sent an email, no reply.
edit: a few hours after posting this review I finally got a reply saying I did not get the job
Interview questions [1]
Question 1
1. Describe a time you had to deal with a difficult customer 2. Describe a time you over-achieved.
I applied online. The process took 2 weeks. I interviewed at OneFamily (Brighton, England) in May 2021
Interview
Very general questions about what experience you have and how you would deal with situations/complaints. There was also a team building exercise. Overall it was quite a nice interview process.
Interview questions [1]
Question 1
about your experience How you would deal with customers on the phone Complaints