The interview process is lengthy, drawn out, and formal. I had 1 phone interview, and 2 two-hour-long in-person interviews concluding in a skill-testing, LSAT-style assignment. This was for the role of Course Advisor, which is the lowest ranking position within the company. When I moved into the role, it didn't take long to learn that the position was not as it was described throughout the interview process. Course Advisors work in a call-center, although the interviewers never use this term to describe the work environment. Otherwise, candidates would be understandably deterred. The interviewers over-sell the job, alluding to the possibility of promotions or the ability to make meaningful contributions to the company. Most Course Advisors are disappointed at the end of their tenure, never having made an impact but thrilled to escape the hostile and toxic work environment.