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      Service Desk Analyst Interview

      Jun 25, 2024
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Pathways (Toronto, ON)

      Interview

      Easy IT related question and ticketing system questions. Asked question about remote for troubleshooting to users device, hardware configuration experience. Nee user profile set up experience. Onboard and terminating user’s profile set up change and modification experience.

      Interview questions [1]

      Question 1

      How to manage priorities and when to escalate?
      Answer question

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