Thanks for taking the time to share your experience. We’re genuinely sorry to hear the process didn’t land well for you, because our goal is always a candidate journey that feels fair, transparent, and human. To clarify a few key points for anyone reading: 1. Our interviews are human-led — always. Every hiring decision at Pearl West is made by real people, not AI. Tools like MeetGeek don’t evaluate candidates; they simply transcribe conversations so our team can stay fully present in the discussion and revisit details accurately. It’s no different from taking notes, just more efficient. 2. TestGorilla isn’t a pass/fail AI gate. It’s used to understand strengths and work preferences — not to judge whether someone is “good enough.” Many of our strongest hires came from diverse backgrounds that a purely automated system would never catch, which is exactly why humans remain central in our process. 3. We care deeply about creating a thoughtful, equitable process. Our hiring team includes experienced HR professionals who prioritize fair evaluation, consistent criteria, and respectful communication. We’re always refining our approach to make sure candidates feel informed and supported. We know we’re not the right fit for everyone, but we’re proud of the culture and team we’ve built. Many candidates who complete our process tell us it’s one of the most organized and transparent they’ve experienced. We truly wish you the best in your next opportunity.