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      Penn Foster Group

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      Related searches: Penn Foster Group reviews | Penn Foster Group jobs | Penn Foster Group salaries | Penn Foster Group benefits
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      Student Advocate Interview

      Apr 3, 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Penn Foster Group

      Interview

      The interview process consisted of a set of phone and zoom interviews where they asked scenario questions and general interview questions. Plus going over job description and expectations for the position

      Interview questions [1]

      Question 1

      Why do you want work at this job?
      Answer question

      Other Student Advocate Interview Reviews for Penn Foster Group

      Student Advocate Interview

      Dec 4, 2021
      Anonymous employee
      Greenville, SC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Penn Foster Group (Greenville, SC) in Nov 2021

      Interview

      This is a continuation of past interview already posted on here for the Student Advocate position. Continuing on... After scheduling a video chat interview with HR for the next business day, the video chat occurred at the time scheduled. There were two of them on the video chat. They were friendly and took turns asking questions. The interview did not last too long either. It was fewer than 30 minutes in length, maybe about 15 minutes or so. It is helpful to search interview questions in advance and write your answers out to have them already handy. It also helps to have a copy of your resume to reference. Following the interview, I received a job offer via email in under 24 hours as well as the paperwork for the completion of a background check. The background check took less than one day, and subsequently I was emailed by HR within a few hours with the new hire paperwork to fill out and sign along with appropriate handbooks and other relevant, informative paperwork. Upon completing the requirements on my end, I was informed of a future shipment to be arriving for me via mail (I believe possibly a "work" laptop or any other relevant things required to have). Upon receiving said shipment, then one would refer back to the email from HR with all the paperwork, which includes a document that specifies the setup process for the laptop. After this, you will be contacted by a couple more people to ensure you are set up prior to the first day of work. At some point during the first, second, or maybe third day, you will be required to display via video chat the documentation used for identity verification during the hiring process. And finally, the first three weeks will be training for the position. Your start date will be day 1 of said training. And your start date basically just depends on what date the next training class is started for new hires. (My start date was set for approximately 1.5-2 weeks after the background check and hiring process was completed - this time amount is needed for receiving the aforementioned shipment and getting set up properly!)

      Interview questions [7]

      Question 1

      The position includes frequent talking on the phone, so is that something you're comfortable doing?
      1 Answer

      Question 2

      How is your previous experience relevant to the position?
      1 Answer

      Question 3

      Do you have customer service experience?
      1 Answer

      Question 4

      If someone were to call and very clearly appear to be upset or angry and saying that they're just "done" (as in giving up) with basically everything regarding their schooling, what would you say to this individual?
      1 Answer

      Question 5

      Talk about a past experience where you encountered an issue in the workplace. Were you involved? How was this resolved?
      1 Answer

      Question 6

      Someone calls and you can tell this person is very angry. How do you feel you should handle this?
      1 Answer

      Question 7

      This is a remote position. Do you feel like that is something manageable for you? And how would you appropriately manage a remote position?
      1 Answer
      2

      Student Advocate Interview

      Jan 10, 2023
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Penn Foster Group (New York, NY) in Aug 2020

      Interview

      standard interview process with the manager and team lead- extremely friendly and warm. asked the typically interview questions but felt more like a conversation about previous work experience! the next day i got a call that the job was mine.

      Interview questions [1]

      Question 1

      Can you share an example of a difficult situation that you overcame and what the outcome was?
      Answer question
      1