I applied online. I interviewed at Pens.com (Dundalk) in Jun 2012
Interview
First I got a phone call from the recruiter of National Pen. After that I got a phone interview with the manager of Customer Service. You have to tell about your phone experience in previous jobs and how you deal with complaining customers and how you solve difficult questions by phone.
Interview questions [1]
Question 1
I cannot remember that there were any really tricky questions. You just have to be prepared: tell about your experiences who are relevant for this job and show that you can deal with difficult customers. I also had to do a small easy dutch language test.
I applied through an employee referral. The process took 1 day. I interviewed at Pens.com (Montego Bay) in Jul 2022
Interview
The process was smooth and relatively easy, the interviewers tend to pay keen attention to how you express yourself verbally. I would definitely recommend others to try out for this company
I applied through an employee referral. I interviewed at Pens.com (Dundalk) in Jun 2017
Interview
Standard competence questions phone interview took about 20 mins. A lot on your personality and how you deal with particular situations. Prepare by researching customer service compentancy based quesrions
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer
