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      Customer Success Manager Interview

      Mar 10, 2023
      Anonymous Interview Candidate
      Sydney
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Platform One (Sydney) in Feb 2022

      Interview

      Had multiple rounds of interviews, was given glowing feedback after each round and told they were making a decision by EOW and to expect to hear back. In a tale as old as time, I never heard back. Ghosting candidates who have completed multiple interview rounds is rampant at the moment, but still poor form for a company that spends a good portion of the interview process selling their culture of open communication and respect. Rejection is part of life, investing 5 minutes into a phone call to deliver bad news and provide feedback is an unpleasant but necessary part the process that should be taken more seriously. Everybody I met with was friendly and it did seem like a genuinely good place to work up until the ghosting.

      Interview questions [1]

      Question 1

      Provide an example of a situation where you handled an escalation with a disgruntled customer.
      Answer question