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      Questx

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      Customer Service Representative Interview

      Jun 14, 2017
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Questx in May 2017

      Interview

      I applied online for Quest Las Vegas in May 2017. I received a call back a few days later for a phone interview. After passing that, I was invited for an in person interview. Worst interview experience of my life! First, they were about 20 minutes late in getting started. I was brought into a room and given 4 different assessments (Typing, Google Maps, Intelligence and a Role playing exercise). After the assessments, I was brought onto the floor to complete ANOTHER personality assessment, that was about 75 questions long. I was left on my own and was not given instructions on what to do once I was finished with my personality assessment, so I sat there in confusion for another 10 minutes. Eventually, a man came out and said to follow him into his office. Never introduced himself to me and was extremely unprofessional the entire time. After I sat down in his office, he kept fidgeting with his computer. I waited 25 minutes for him to figure out what he was doing, all the while he is banging on his computer and yelling, "C'mon! You've got to be kidding me!" I just sat there in silence for a while before asking if he'd like to reschedule. Of course he said no, so I had to wait out the computer issues. Once we did get started, he asked a few basic questions, but was completely rude and unprofessional the entire time. He talked about himself way too much and provided unnecessary information that has nothing to do with the position. He proceeded to tell me how horrible other call centers are in the area, and disclosed that many of his employees leave to go elsewhere!! Why would you tell a potential employee these things?!? Nonetheless, I was offered the position at the end of our almost 3 hour meeting. When I went back to receive the offer letter and drug screening information, they said nothing about making an appointment at the lab for the urine test. I showed up at the lab and was told I'd have to wait over 2 hours to be seen. Since I had another interview with a different company that afternoon, I decided not to waste anymore time on Quest and left the lab to participate in the other company's interview. I was offered another position with them and I couldn't be happier that I dodged that bullet.

      Interview questions [1]

      Question 1

      Tell me about a challenging experience you had with a customer, and how did you handle it?
      Answer question

      Other Customer Service Representative Interview Reviews for Questx

      Customer Service Representative Interview

      Feb 12, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Questx

      Interview

      If you can breath they will hire you unless you're a sex offender. Be prepared for questions that will make you question your existence. I need to type 30 words minimum to post this interview review.

      Interview questions [4]

      Question 1

      Can you breathe and talk to people?
      1 Answer

      Question 2

      What is 2+2?
      1 Answer

      Question 3

      If someone has 10 miles of coverage and is going 12 miles for a tow would the insured have an overage?
      1 Answer

      Question 4

      Can you read?
      1 Answer

      Customer Service Representative Interview

      Jan 30, 2019
      Anonymous employee
      Henderson, NV
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through an employee referral. The process took 5 days. I interviewed at Questx (Henderson, NV) in Oct 2017

      Interview

      I would say the interview process was short and quick.

      Interview questions [1]

      Question 1

      Are you able to navigate google maps?
      1 Answer

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