I was given a 15 minute test on the computer l. This included transferring an unhappy customers, tax information into Microsoft excel. I was then interview by two members of rift.

there is 15 minutes at the start where they assess your IT skills etc, it was difficult as you do feel a little thrown in the deep end but it was manageable. The interview itself took 45 minutes and it was very nice, warm and welcoming. They had standard questions and seemed to go really in depth into looking for someone with experience.