Customer Experience Agent applicants have rated the interview process at Ramp with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 9% positive. To compare, the company-average is 36.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Agent roles take an average of 27 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Ramp overall takes an average of 19 days.
Common stages of the interview process at Ramp as a Customer Experience Agent according to 11 Glassdoor interviews include:
Skills test: 28%
Phone interview: 22%
Other: 17%
One on one interview: 17%
Presentation: 6%
Background check: 6%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Ramp (New York, NY)
Interview
I applied as a referral, was then sent a request to do a pre interview where you are given 3 questions and you have to record a video response 1 minute later with only one redo (that starts within 5 seconds of hitting redo). Very stressful and impersonal. Then I had 2 interviews with managers. They were great but asked super specific questions. I also did a business case where I answered 3 fake customer complaints, that was timed with only one hour to complete. Ultimately didn’t get the job as the hiring manager (who I never met) said I wasn’t the right fit. This process took over a month..
Interview questions [1]
Question 1
I can’t remember the questions as it was a while ago but there were classic “Why Ramp?” “Why you?” Questions plus highly specific scenarios to read your customer service acumen.
After applying, got an automatic email reply with links to complete two separate initial AI screenings. One was a timed assessment and the other was an AI interview. The AI interview let's you record your answer to questions twice which was nice and the assessment was fairly straightforward but also open-ended. Use time accordingly. 30 minutes total.
Interview questions [1]
Question 1
If you could use one AI tool to improve your process as a Customer Experience Agent (job description provided], what would it be and how would you use it?
Applied first. Then got an acknowledge email.
But then, I got confused because they sent a recording interview, a test and an online interview. Did not know if I had to finish the others before the online interview. But well.
Interview questions [1]
Question 1
Simple HR questions. Tell me more about you. Your past experiences, etc.
I applied online. I interviewed at Ramp (Miami, FL) in Jan 2026
Interview
I Applied online, you have to ensure you have an updated resume to pass the AI screening. Then had a virtual recorded interview with pre-recorded questions. There was no interviewer, just questions that were shown to be answered within a certain time frame. Then another written timed interview, then phone interview
Interview questions [1]
Question 1
It was scenario based questions asking how you would handle typical difficult customer scenarios or how you would handle a situation in which the company was at fault