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      Product Manager Interview

      Oct 29, 2016
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 8 weeks. I interviewed at RepairPal (San Francisco, CA) in Oct 2016

      Interview

      Was connected through a recruiter. Interview process took quite a long time and more interviews kept being added. I was initially told the process would take two weeks and would involve one phone interview and one on-site interview, but the whole process took about two months and involved multiple phone interviews, multiple mini-projects online, and I was told to come in for another on-site before I learned (from my recruiter - not RP) that they had stopped interviewing altogether. The folks at RP I spoke with were nice enough, but VERY unresponsive. I would be told what the next step would be and when I could expect to hear back from them, but without a single exception, I never heard back in the time-frame I was told. For instance, I'd speak with them early afternoon on Friday and would be told that I'd receive some follow up online questions online by the end of the day - after several emails from me, I got the the follow up two weeks later. I had a positive impression at my on-site (3hr meeting with the product lead and test session with engineer and designer), and was invited to come back the following week for a day-long session with the whole team. After two weeks (and several emails from me inquiring as to the status), my recruiter called me to say they decided not to hire anyone and were changing the specs of the role. Three things bothered me about this process. First, the expectations were very unclear and always changing. Second, communication was terrible. Everyone I spoke with at RP was kind and responsive to my questions in person and on the phone, but never responded to emails and I was constantly having to go to my recruiter to find the status of my interview process. Third, I did quite a lot of work in this interview - projects online, wireframes, mockups, in-person meetings with engineers, etc. (maybe 3-4 full day's worth of work). After my interview, RP VERY CLEARLY implemented some of my suggestions and work into new tests they're now running. I was never paid for my work (I wouldn't expect to be if I was hired), or even thanked for it. I had to find out from my recruiter that they were no longer continuing with the interview process, more than a week after I'd been told I'd be coming in to their office again.

      Interview questions [1]

      Question 1

      Do you have an understanding of a Lean UX developmental environment?
      1 Answer
      7

      Other Product Manager Interview Reviews for RepairPal

      Product Manager Interview

      Aug 18, 2018
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at RepairPal (San Francisco, CA)

      Interview

      Seemed pretty typical at first, but as the process progressed it became SHADY as hell. At first the hiring manager was pleasant and appeared to be genuinely interested and invested in hopefully hiring me to join the team, but that's when the 'funny' stuff started. I know it's quite common to ask for samples of work or to prepare a presentation or the like but it was different here, bordering on what felt like being taken advantage of. In my naivety I thought it was part of the process to 'prove myself' but in retrospect I now know it was too much and it wasn't right. Like the other interview review, many hours were put in to produce thoughtful solutions and features as well as during the onsite 'working session' with the team; a feature proposed seemed to 'magically' appear onsite later. I do hope I wasn't jumping through hoops for nothing so that they could get 'free work' from applicants, but it sure felt like it. The kicker was that after all this time and effort -- phone calls, homework, onsite work session/interviews -- in which I earnestly thought might result in offer, and after I was told I would hear back the next day with a decision, I was then totally 'ghosted.' Follow up emails inquiring about the status of the open role/my decision were summarily left unanswered/never replied back to ever. Very, very unprofessional and a total waste of time.

      Interview questions [1]

      Question 1

      What do you know about Lean UX?
      Answer question
      5
      avatar
      RepairPal response
      7y
      I'm really sorry to hear about your experience interviewing with us. We've changed some of our interview processes for Product Managers, but more concerning is that you didn't hear back from us after earnestly engaging in a process. You deserve an answer one way or another anytime you put in this kind of effort. If you'd like to contact us directly, we'd appreciate the opportunity to take you to lunch or coffee, and learn more about your experience so we can address this directly. You can contact me to facilitate this at (415) 906-3190.

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