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      Restore NYC

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      Intensive Case Manager Interview

      Apr 30, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Restore NYC in Mar 2025

      Interview

      My interview process with Restore NYC began with an initial conversation with the recruiter, which went exceptionally well. The discussion focused on my religious views, the church I attend, and my stance on human trafficking—ensuring alignment with the organization’s mission and values. Shortly after, I was invited to a second-round virtual interview with two staff members. This interview also went very well and involved several situational questions related to case management and client needs. I was also asked about my faith and whether I would affirm the Nicene Creed, as well as the name of the church I currently attend. Additionally, they presented a scenario involving a client seeking crisis counseling support when my role would be limited to case management, and I explained how I would ethically and compassionately set boundaries and refer the client to appropriate therapeutic services. Following that, I was invited to a third and final round interview. At this stage, I felt confident that I was moving forward in the process and even declined another opportunity because of my deep belief in Restore NYC’s mission and the population they serve. Unfortunately, the final interview was canceled on the originally scheduled date and had to be rescheduled. When it did take place, I met with three staff members who each asked thoughtful situational questions, particularly around cultural competence and professional boundaries. These scenarios reflected situations I’ve encountered in my prior work, and I was able to provide clear, experience-based responses. As the role was bilingual, I was also given a surprise Spanish language assessment, which I navigated well as a native Spanish speaker. After nearly a month of interviews, I was surprised and disappointed to receive a rejection email three weeks later stating I did not meet the qualifications—despite feeling strongly that I was not only qualified but overqualified for the position. I also expressed interest in the six other open roles within the organization but was not considered further. It was a significant disappointment after such a lengthy and promising process. While I cannot know for certain why I was not selected, I would be remiss if I didn’t acknowledge a lingering concern. As an openly effeminate man who is visibly part of the LGBTQIA+ community, I couldn’t help but feel that this may have influenced the final decision—especially given the organization’s emphasis on hiring a male case manager for their growing number of male clients and their strong Christian identity. Regardless, I remain grounded in my faith and trust that God sees the full picture. There is a purpose in every redirection, and I trust that this outcome was part of a greater plan for my life and career.

      Interview questions [1]

      Question 1

      If a client expresses an intention to return to their trafficker how would you respond? (this was actually the question that was asked to me in Spanish)
      1 Answer