Applied directly through LinkedIn. The process consisted of an initial conversation with HR, a video interview with the hiring manager, and a final interview with directors. My experience through the first two stages was excellent. Communication from HR was prompt and professional, and the hiring manager gave me a very positive impression of both the role and the business. Unfortunately, the final interview was a very different experience. I took a day off work and travelled to London for the meeting, only to discover that the discussion was focused largely on different roles rather than the position I had originally applied for. This came as a surprise given the previous conversations. The person I was expecting to meet was also running around 30 minutes late, appeared unfamiliar with aspects of my background and CV that had been discussed earlier in the process, and made several comments and interruptions during the interview that I found dismissive towards both colleagues and feedback from the wider retail team. The overall impression was one of poor preparation and a lack of alignment between the earlier stages of the process and the final interview. What disappointed me most was that, after three stages of interviews and multiple interactions, I received no final outcome or follow-up communication. Update: The company has since been in touch to apologise and offer to reimburse my travel expenses, which I very much appreciate.