The interview is easy, and the Trust makes sure to give a fair chance to everyone. The interviewers are very friendly, making sure you feel comfortable with them before they move on to the interview questions.

Stage one was an online application form, covering past experience (CV) and competency based questions. The next stage was an interview made of 8 stations of MMIs (also competencies based) and then a computer based call listening/typing test, where you had to listen to sample calls and type responses to questions into a form.