I applied through an employee referral. I interviewed at Safford Automotive Group (Springfield, VA) in Mar 2016
Interview
Interview process consists of applying online and meeting with the service department manager. Applicants are quizzed on typical service adviser duties, techniques for handling problems, and time management. If applicant is a good fit, drug test and background check will be ordered on the spot.
A customer is complaining that we [the service department] told her last visit that her tires were "in the green", she is shouting that she failed a safety inspection for bald tires and now she wants a free set of tires. What do you do?
