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      Art Director Interview

      May 9, 2018
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Smartly (San Francisco, CA)

      Interview

      I initially interviewed with HR. Then, I interviewed for the San Francisco location, but the team members were in Helsinki and NY via video chat. In the middle of the interview, 2 members got up and left...hella rude. Granted it was late in Helsinki. That's when I knew I didn't get the position. It's not a place where I would want to work because there doesn't seem to be a work/life balance. A team member said that since the company is international, the job is 24/7. No thanks.

      Interview questions [1]

      Question 1

      General Design questions and explain your design process and walk through your portfolio.
      Answer question
      3
      avatar
      Smartly response
      8y
      Hi! We're sorry to hear you had a negative experience with us. We've talked to the people responsible for your interview process and we believe there were a couple of unfortunate misunderstandings that led to your candidate experience not being as good as we hoped it would be. The interviewers who left during the interview did not intend to stay throughout the interview, as it was late in Helsinki (where they were based). Unfortunately, they didn't communicate it well enough to you, which they definitely should have done to better manage your expectations. There must have also been a misunderstanding about the job being 24/7. What the interviewer meant was that once we hire an Art Director to SF, the team will be global and therefore will be able to cover all time zones, and provide service for customers 24/5. No one at Smartly.io is expected to work 24/7. We're sorry that you had a negative experience with us. We have taken your feedback to our heart and will improve based on it. Thank you for taking the time to give us feedback!

      Other Art Director Interview Reviews for Smartly

      Art Director Interview

      Sep 20, 2018
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Smartly

      Interview

      I think I would have had a much better experience if all the information were presented to me upfront. The recruiting process is very extensive. I completed 4 rounds, and there were more to follow had I gotten through. The 4th round consisted of giving a demonstration of the company's product interface. This included a 98 page book on how to give the demonstration, "2-3 days" to test the product on my own (over a holiday weekend), a one-hour phone tutorial on using the product, and then "8-10 more hours" to draft advertising campaigns using the product (not just designs, actual Facebook campaigns with allocated budgets and strategies). After my demonstration, I was asked to rate myself and then leave the room. When I came back, all my errors were listed out for me, and I was asked to rate myself again. This felt very degrading in the moment, because I felt I was being observed to see if I would lower my ranking after receiving feedback. Keep in mind this was all after dedicating several hours to learning this product, and being stalled several times by glitches and error messages. I felt a little better about my experience after watching the hiring director try to get past these errors by searching three different times in their help desk to finally find the answer. I had received so much information through so many outlets (emails, phone calls, in-person, blog links, ebooks, etc) that I was overwhelmed during the entire process. I was even asked questions from the employee handbook that the recruiter had linked in an early email. I understand that this tedious process will help the company obtain a very specific type of employee. I just think it would be beneficial to everyone involved to be upfront and direct about the time a candidate will have to dedicate to get through this process. I personally was not in a terrific financial situation to be turning down paying work to get through this process, but I did, and tried my best anyway, and feel disappointed that all the errors that were pointed out were in reference to items that I didn't even realize were a part of the job description. There seemed to be a bit of confusion surrounding this, as one person told me my role would not involve selling this product to clients, and another told me I would be expected to explain all the details of it to clients on my own. Apart from all these technicalities, there were also just a lot of unnerving incidents, such as interviews being interrupted by other employees, texting during the interview process, unexpected employees appearing on video calls and asking me questions about Facebook advertising that I was not prepared for, etc. It was a lot. I appreciate the quality control this company is going through, but I think they could be more considerate of their candidates. Thank you for the opportunity, and best of luck to you all and your new team member!

      Interview questions [1]

      Question 1

      Just be prepared to answer any and every question about Facebook advertising campaigns, and things like predictive budget allocations, even if you're interviewing for a position that wouldn't normally be based on these things.
      1 Answer
      4
      avatar
      Smartly response
      7y
      Thank you for taking the time to give us this feedback. We take our candidate experience very seriously, and if a candidate feels that we haven't been considerate towards them, we have made a mistake. We apologize for the negative experience you had with us, and will organize a retrospective with the team in question to make sure we learn from our mistake. Our recruitment process is thorough because we want to get to know to each candidate before we make the final call, and we believe that choosing whether to join a company is a big decision for the candidate as well. Going through a more elaborate hiring process allows both parties to make the decision based on more information. We ask our Art Director candidates to learn the tool thoroughly because we need them to be able to use it themselves and sell its creative solutions to our customers. Based on your feedback, we will improve our communication about the steps of the recruitment process and what the candidate may expect of them.