They tested my skills on the computer, interviewed me, then completed paperwork for background check and drug test, all in one day. The test was similar to what I would do on the phone. The interview was one on one with a supervisor. The whole process took about 2 hours.

Applied online with Startek and received an email back from an HR person within a few days. I didn't respond to the email as I was not sure if I wanted to continue applying. I eventually received a call from an HR person for an over the phone interview. General questions were asked about previous work experiences. I was then passed onto computer skill testing which tested your navigation. Once you pass this you will hear about another interview which is 1 on 1 with supervisor. Same types of questions were asked aminly about past work experiences or the "have you ever been in a situation where you had to talk to an angry person" questions.. Took 15min and I received word about the job on the spot.