I applied online. The process took 1 week. I interviewed at StepChange Debt Charity (Newcastle upon Tyne, England) in Oct 2020
Interview
Telephone interview then face to face / teams call. Process was quick, phone interview heard back the same day, 2 days for teams meeting interview to hear back. Looking for very specific answers to every question asked. Even with financial assist/collections/debt advisor background.
Interview questions [6]
Question 1
If someone calls and their priority is paying off their debt as quickly as possible but they aren’t spending enough on food, how do you persuade them to spend more on food and less towards their debt
I applied online. I interviewed at StepChange Debt Charity (Leeds, England) in Jan 2026
Interview
Really positive, the best interview process I've been through. Applied online through the portal, arranged a phone interview and then got invited to the assessment center with a group of around 10 people. Fast turnover time. Everything was explained in detail beforehand which was really helpful. Hardest bit was answering the more interview-style questions on the phone.
I interviewed at StepChange Debt Charity (Newcastle upon Tyne, England)
Interview
- applied using the online application on the company website
- then a short while later a phone interview
- finally face to face interview and maths test done on the same day
I interviewed at StepChange Debt Charity (Leeds, England)
Interview
I had a telephone interview at first, followed by a day when I had to come into the office to do group activities, tests and role plays. The final interview was a competency based interview which was on a separate day.
Interview questions [1]
Question 1
What skills and attributes can you bring to the role?
