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      Customer Success Director Interview

      Feb 8, 2018
      Anonymous Interview Candidate
      Chicago, IL
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at SwipeSense (Chicago, IL) in Jan 2018

      Interview

      DO NOT DO IT!! I applied on line and received a call from the HR rep. I was then asked to come in for an interview which I did and met my new manager. A few days later, I was asked to do another interview with the current team on the phone, and then a few days later with the head of he company on the phone. I received an offer letter on a Monday with an expiration date of a Friday and a phone call asking if I will accept the offer or not. I said I would let them know by Friday. I then got an email from head of the company and my "manager" wanting to take my spouse and I out to dinner. (An archaic practice from years ago but I figured it is a start up and things are done differently). Logistically, it was not possible so we set up a Skype meeting instead. This should have been a red flag but I continued onward. Then the Skype meeting got cancelled and I got an email saying that they are retracting my offer letter because the board wasn't sure if I was the right candidate (This was on Thursday and I prepared to put in my resignation Friday morning!) I was then asked to meet my manager to put together a 30/60/90 day plan based so that he can take it back to the board. I submitted my plan and then got an email stating they have decided to look at other candidates. Basically, they used me for my ideas. AKA "brain rape" in Silicon Valley.

      Interview questions [1]

      Question 1

      How would you enhance the product?
      1 Answer
      6