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      Customer Success Manager (CSM) Interview

      Oct 8, 2024
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Switchee (London, England)

      Interview

      I was asked to prep a task, then they changed the format without informing me so I'd prepped for a different interview style. Then they kept asking very specific questions, clearly based on current challenges and

      Interview questions [1]

      Question 1

      What metrics would I used to measure success
      Answer question
      avatar
      Switchee response
      1y
      Hi there! Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. It’s very important to us that every candidate feels fully supported throughout the interview process. It sounds like there was some misalignment between the format described in the brief and your experience during the Google Meet interview, which we completely understand would have impacted your preparation. We strive to maintain a fair, clear, and transparent process, and we’d really appreciate the opportunity to discuss your concerns further so we can better understand what happened and how we can improve. Please don’t hesitate to reach out to me directly—we’d love to have a deeper conversation and ensure that future candidates have a smoother and more positive experience. Your feedback is invaluable to us. Best Wishes, Leanne Talent Manager