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      Service Desk Engineer Interview

      May 9, 2016
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Synoptek (Denver, CO) in Sep 2015

      Interview

      I met at the Denver office for an interview with the Service Desk supervisor. Initially I thought it was a panel interview but turned out to be that the supervisor would interview me first, then his superior, then the superior's superior. It was somewhat of a round-robin as one of them was in from California but the attitude was fairly laid back in between questioning rounds. The first interviewer asked somewhat technical questions, the second moved on to some more problem solving based and the third was a mix of both as well as some fairly standard "why do you want the job" etc. questions. I was brought in for my experience in both Windows and Mac environments so the questions were partially geared on both ends.

      Interview questions [5]

      Question 1

      How would you go about troubleshooting a printer not working? (semi-role play)
      Answer question

      Question 2

      How do you map a network drive on Mac?
      Answer question

      Question 3

      What is your experience in Active Directory?
      Answer question

      Question 4

      How do you go about learning quickly?
      Answer question

      Question 5

      How do you find an IP address on Mac?
      1 Answer
      4