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      Customer Service Representative Interview

      Mar 6, 2024
      Anonymous Interview Candidate
      Braeside, Victoria
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at TAXIBOX (Braeside, Victoria)

      Interview

      Very basic interview the English lady was very rude and constantly picking food from her teeth it wasn’t a good look. I decided to decline the offer when I heard the wage as it’s very low

      Interview questions [1]

      Question 1

      What’s is your secret sauce?
      Answer question
      1
      avatar
      TAXIBOX response
      2y
      Hi Anonymous Interview Candidate, Thanks for taking the time to share your feedback. We're truly sorry to hear about your less than satisfactory experience during the TAXIBOX interview process. We strive to maintain a professional and respectful environment for all candidates and it's concerning to learn that this wasn't reflected in your interaction with our team member. We take all feedback seriously and whilst it feels very much out of the norm for the team member in question, we’ll address the issues you've raised internally. It’s our priority to uphold our standards of professionalism and courtesy throughout the interview process. Our recruitment process has continually evolved to align closely with our values. We prioritise recruiting team members who resonate with our culture and embody our core values, which in turn is reflected in our interview questions. Greatly appreciate your thoughts around the recruitment journey, we’re always looking for areas to improve. Regarding the salary, we’re very transparent throughout the recruitment process as to what this is. This is from the very initial conversation with our team to the final stage of job offer. TAXIBOX understands the importance of fair compensation and we’re continually evaluating our salary structures to remain competitive in the market (we regularly benchmark). If the salary wasn’t aligned with your expectations in that initial conversation, it feels odd that you still proceeded to interview in person? Thanks once again for bringing these matters to our attention, we wish you all the best in your future endeavours and hope you find a role that’s suited to your needs.