Customer Service Representative applicants have rated the interview process at TP with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 1,723 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Representative according to 1,723 Glassdoor interviews include:
Skills test: 17%
Background check: 14%
One on one interview: 13%
Personality test: 13%
Phone interview: 12%
IQ intelligence test: 9%
Drug test: 9%
Presentation: 6%
Other: 4%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied through other source. I interviewed at TP (Boca Raton, FL) in May 2016
Interview
First "career fair" style interview at local unemployment office.
I asked if this was a sales position and they danced around the topic.
They mentioned the need to upsell but said nothing about the sales quota.
The 2nd interview was at their bleak looking call center in the T-Rex complex in Boca..
They kept me waiting FOUR HOURS!!! Unprofessional and disrespectful.
In my whole career, I have never been kept waiting so long.
The other candidates looked like rejects from the unemployment office.
Forced to listen to their repeating video for four hours about how wonderful they are.
I was very close to walking out several times.
Interview lasted about 5 minutes. Once again, the sales quota was not mentioned.
I had to pry it out of the interviewer.
Next, a typing test to make sure you could type 25wpm.
There was an oral drug test that required you to suck on a "cotton lollypop" while you finished your paperwork.
An offer to hire was extended.
I started reading the terms.
You need approval from your supervisor to use the restroom!?!?
Unlike the "propaganda video", they "owned you". Follow all the rules or else.
On the way out I was talking to the interviewer.
I could be wrong but it felt like he was being overly rough and almost shoved me
as I exited! I hadn't even rejected the job. (Yet.)
This is how you treat new employees???
Not a company I wanted anything to do with!
Two interview rounds,one offline and operation round online and one assessment online.it was an easy process.total one day process or sometime it took two days. Good for freshers to join this company.
I applied through other source. I interviewed at TP (Accra)
Interview
I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.
I applied in-person. The process took 1 day. I interviewed at TP (Cebu City) in Jun 2026
Interview
It's quite a long process from initial interview up until final interview. I overthink it out as difficult and I'm nervous about the possible questions but it was indeed fulfilling after all.