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      TP

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      Customer Service Agent Interview

      Feb 26, 2015
      Anonymous Interview Candidate
      Birmingham, England
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 days. I interviewed at TP (Birmingham, England) in Feb 2015

      Interview

      The recruitment process was one of the silliest and most disrespectful I've ever subjected to. For starters, the online application form screened me out without me even inputting my data. Luckily I had a contact at the headquarters in Glasgow who kindly unlocked my application. The same person, probably bypassing the system, called me back for a quick telephone interview and booked me for a one-day long pre-screening induction. At the induction we were a group of about ten candidates, they gave us some unexpectedly difficult tasks, but eventually it turned out that we had all gone through because they couldn't be bothered with checking the answers. I then received a telephone call, confirming me I was selected but I didn't receive any confirmation email. The day before the assumed starting date, I received another call, in which I was told there was a problem with my passport. So I asked them, am I hired or not? And the young lady said: "I'll call you back to let you know". This call never came. The day later a gentleman called me asking why I didn't turn up for work and I explained that I never received a confirmation. The gentleman said he would call me back but he didn't. So I never had the privilege to know if I had the job or not. What a joke of a company!

      Interview questions [1]

      Question 1

      Group assessment with English grammar questions and role play.
      Answer question

      Other Customer Service Agent Interview Reviews for TP

      Customer Service Agent Interview

      May 13, 2026
      Anonymous employee
      Guadalajara, Jalisco
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at TP (Guadalajara, Jalisco)

      Interview

      Se llevan a cabo diferentes filtros antes de entrar, desde la primera entrevista son claros con las prestaciones y el sueldo, lo cual se agradece mucho. Principalmente, las entrevistas se encargan de encontrar perfiles para las vacantes en inglés, en las cuales si no se cumple con el perfil te asignan a ls vacantes en español.

      Customer Service Agent Interview

      May 9, 2026
      Anonymous Interview Candidate
      Glassburn, Scotland
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at TP (Glassburn, Scotland)

      Interview

      All online with no contact from recruiters. After you submit an application, an automated email is sent with a link for online test to confirm that you can speak clearly, actively listen and read from a script.

      Customer Service Agent Interview

      May 11, 2026
      Anonymous employee
      Davao
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 day. I interviewed at TP (Davao) in Apr 2026

      Interview

      Very engaging and informative interview process that can allow you to fully understand and express your self all throughout the interview process that is very helpful especially to the applicants

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