Customer Service Expert I applicants have rated the interview process at TP with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Expert I roles take an average of 2 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service Expert I according to 5 Glassdoor interviews include:
One on one interview: 25%
Background check: 20%
Personality test: 20%
Skills test: 15%
IQ intelligence test: 10%
Drug test: 5%
Presentation: 5%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 1 day. I interviewed at TP (Cebu City) in May 2025
Interview
A professional and welcoming interview where I shared my skills, experiences, and enthusiasm for the role. The conversation was engaging, and I felt confident about the company’s values and goals
I applied through other source. I interviewed at TP in Jun 2026
Interview
Not really an interview, just a series of tasks and tests. It feels a chore going through the online application and then the series of tests, then an assessment going through bank statements but I respect at least that they test real potential and see if you will do work, rather than ask empty questions and reject for "not enough experience" like other sales & call centre interviews I have been too.
I can't rate the difficulty as it is very challenging but like doing a mensa test some of it.
BTW I am putting this as "accepted" as I wanted to see reviews first, although if the hours are OK most likely I will accept. All customer service jobs now seem horrible! But if the shift times are OK and not all over the week like the "rotating" shifts of other centres then I will do.
Interview questions [1]
Question 1
They asked how you prioritise a work load when you have lots of tasks and need to maintain accuracy.
They also make you go through bank statements of a claiment and you have to flag up suspicious transactions. Essentially look for all incomings and where from and if paying to fake companies.
I applied online. I interviewed at TP (Fairview) in Jan 2026
Interview
For the interview process: You have to take the assessment first and then, initial interview, then, final interview, and lastly, job offer. It is an easy interview process if I would describe it.
I applied in-person. The process took 3 days. I interviewed at TP (Surco, Lima Region) in Sep 2025
Interview
It was really comfortable, I like how they help us to stay focus and no nervous! I really loved that day an also the terms they gave me, it was impressive!