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      TaxQuotes

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      Remote Customer Service Representative Interview

      Aug 27, 2024
      Anonymous Interview Candidate
      Beverly Hills, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at TaxQuotes (Beverly Hills, CA) in Aug 2024

      Interview

      First and foremost, I can understand why some folks think TaxQuotes (TQ) is a scam due to their voicemail screening and such. However, TQ’s overall online presence shows me that they’re a legit company that works remotely, so their hiring process will involve little more effort since remote jobs are highly competitive! Other remote employers make candidates endless endure ludicrous loops via silly IQ assessments or ridiculous tests that require their camera turned on just to get a first interview. TQ requests none of that foolishness. They’re simply narrowing down their candidate pool, so they can focus more on applicants that are genuinely interested in joining their company, so… First, TQ’s hiring process begins after an applicant applies online and then TQ will quickly respond with a request to complete their hiring questionnaire. Next, if TQ likes their responses to the questionnaire, then their automated HR crew will email them requesting them to complete two tasks. One is a voicemail screening where they’ll be asked to record themselves saying TQ’s script to a potential client, and they’re also given a second task. It’s a scenario where they’ll need to respond via email to a client needing support with their tax related matters. Then, after completing the questionnaire, voicemail screen and email support scenario, applicants will be invited to an initial interview via Google Meet. Finally, the initial interview is a quick 30 minutes with a real HR rep and another TQ representative to see if the candidate is a fit for the company, and it begins with the candidate being asked what they know about TaxQuotes. So, thirsty candidates should drink up as much of TQ’s mission koolaid as they can to best prepare. Overall, the candidate will learn more about TaxQuotes along with more insight about the role they applied for. HR will also discuss the benefits package and compensation… Ultimately, I’m glad I was able to get an initial interview, but I HIGHLY doubt I will be invited to move forward to the final interview.

      Interview questions [8]

      Question 1

      Can you tell us what you know about our company?
      Answer question

      Question 2

      Tell us more about your most previous role.
      Answer question

      Question 3

      How do you manage stress?
      Answer question

      Question 4

      How do you stay organized?
      Answer question

      Question 5

      Describe a time you turned a negative situation with a customer into a positive one.
      Answer question

      Question 6

      How do you learn and retain new information?
      Answer question

      Question 7

      What skills can you bring to the role?
      Answer question

      Question 8

      Why do you want to work here?
      Answer question

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