30-minute phone call with market leader. Asked extensive questions gauging cultural fit. In the end, no feedback. Follow-up was necessary. Sounds like a multi-step process, culminating in an entire-day affair at the service center.

To get into the interview process, one must go through their local cluster. Basically, the guys in Mission Viejo refer everything back to the local cluster of directors at their facilities. Back to back face to face interviews with other directors in the local cluster. I was then referred to travel to California to meet with the executive team at corporate.