I applied online. I interviewed at Thomas Sabo (London, England) in Nov 2016
Interview
The manager was prestige, friendly but not the type where you felt completely comfortable.
She asked me about my previous experience, was obviously more interested in the fashion retail and selling rather than my actual customer service.
Interview questions [1]
Question 1
Give me an example of when you had to deal with a difficult customer and had to go out of your way to sort out their problem
Really straight forward, all of the the staff were really friendly on the day and everything was organised and handled really well. I knew what to expect on the say
Interview questions [1]
Question 1
How would i resolve the situation with an unhappy customer
I applied with a cv and cover letter. I was then selected for an interview, and also a subsequent approval interview. The process was relatively fast, and I received an offer almost immediately
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer. How did you handle it.
Group interview
Interview with two HR associates asking questions to you directly (not in a group interview)
It went for about half an hour and there were relatively standard questions
