Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      TikTok

      Part of ByteDance

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: TikTok reviews | TikTok jobs | TikTok salaries | TikTok benefits | TikTok conversations
      TikTok interviewsTikTok Ecommerce Customer Service Representative interviewsTikTok interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Ecommerce Customer Service Representative Interview

      Apr 25, 2021
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at TikTok (London, England) in Apr 2021

      Interview

      Applied online, received email asking availability for interview. Interview was sent using Lark (video platform) which didn’t end up working so had to use zoom. I was waiting 15 mins before reaching out to talent acq, wrong interview time was set due to not realising BST time change so had to continue waiting. First interview went well, interviewer was kind. Asked questions about experience and a few hypothetical questions regarding role. A small language barrier but she was very understanding. Invited to second interview a week later, interviewer wasted no time and asked questions regarding role, again a lot of hypothetical questions and scenarios. Did not have a friendly air and also had language barrier . Asked an interviewer a question regarding the team but couldn’t answer. A few trick questions throughout. It took 14+ days from my last interview to hear back, which is not okay. Emails were also ignored Please work on different interview questions and varied interview times (9am-11am they base it on Beijing time) . Also they applicants which video platform they would like to use and Lark is not apopulsr fav

      Interview questions [1]

      Question 1

      * What is the difference between sales and e-commerce? * How would you deal with a customer who claims products are counterfeit? * How would you deal with upset customer? * Tell me about your current role
      Answer question

      Other Ecommerce Customer Service Representative Interview Reviews for TikTok

      ECommerce Account Manager Interview

      Mar 30, 2023
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at TikTok (London, England)

      Interview

      The interview process involves in total 3 stages including recruiter screening, 2 stages with hiring manager and 1 more with wider team. The processed and language used for the interview wasn't communicated to me effectively.

      Interview questions [1]

      Question 1

      What are your experiences managing KA accounts.
      Answer question