Customer Service Representative applicants have rated the interview process at Truist with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Truist overall takes an average of 36 days.
Common stages of the interview process at Truist as a Customer Service Representative according to 6 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 17%
Skills test: 17%
Background check: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Truist
Interview
Was pretty each spoke to recruiter about the job and background and later that week was scheduled face to face and it was basically same thing with a recruiter and what to expect in role
I applied online. I interviewed at Truist (Orlando, FL) in Jan 2026
Interview
The interview process at Truist was structured but slow. After applying online, I completed a one-way video interview with behavioral and customer service questions. Communication between steps was limited, and I waited about one to two weeks before hearing back. The process felt professional but required patience, as updates were minimal until a final decision was made
Interview questions [1]
Question 1
Tell us about a time you provided excellent customer service to a customer or client
Process comprised multiple questions, explanation of job duties, etc. It was a very straightforward and simple process. It was a typical bank/ financial institution interview process. Follow-up questions were encouraged.
Interview questions [1]
Question 1
Relevant banking skills and customer service experience
I applied online. The process took 2 weeks. I interviewed at Truist in Jan 2025
Interview
Basic STAR interview questions, but by the look on the two who interviewed me after they reviewed my resume it was clear as day, I was overqualified. Times during the interview they seemed to not understand words I was stating. For instance, I come from a law background, so my customer experiences and scenarios all come from what's going on in a legal POV/Court Room. So, times when I was answering their questions, I had to go into more detail basically what words mean in a language they would understand.
Interview questions [1]
Question 1
STAR interview questions.
Was there a time a customer wanted you to do something that went against company policy?