Customer Service Representative applicants have rated the interview process at Trustmark with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 51.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Trustmark overall takes an average of 26 days.
Common stages of the interview process at Trustmark as a Customer Service Representative according to 3 Glassdoor interviews include:
Background check: 20%
Phone interview: 20%
Drug test: 20%
One on one interview: 20%
Group panel interview: 10%
Skills test: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Trustmark (Charlotte, NC) in Oct 2016
Interview
I applied via Monster then HR reached out for a phone screen. I was asked salary at that point. I had an interview the next day with the manager, who brought in the Director for a 2nd interview. I received an offer from HR the next day! The staff was nice the office was professional business casual dress with friendly long time employees.
Interview questions [1]
Question 1
What did I know about insurance, claims, coding, medical terminology?
The process took 1+ week. I interviewed at Trustmark (New York, NY)
Interview
First I had a phone interview then in-person interview. All process went very smoothly. People were welcoming and nice. They showed lots of interest and I received positive feelings during interview. In person interview lasted little over 40 minutes and phone interview lasted about 20-30minutes.
Interview questions [1]
Question 1
how would you respond to customer who asks for something nonsence or gets angry at you?
I applied through a recruiter. The process took 3 weeks. I interviewed at Trustmark (Kansas City, KS) in Nov 2016
Interview
Just kinda slow, ask questions but doesn't listen to the answers. Didn't ask for any expansion of vuage answers that were left open for expansion. Remember you have to interview them too!