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      Customer Service Team Manager Interview

      Feb 24, 2020
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Viapath (London, England) in Feb 2020

      Interview

      I was invited for interview which was given only 1 date and couldn't change which is so wrong. I had no choice but managed to make it. Interview was in two parts 1st stage and second stage. I pass the 1st stage and was invited for the second stage. The second stage was a test and a look around how thing are behind the scenes. When I went to the interview for second stage I was inform their wont be any test and will be be 15 mins around each department and then a feedback with them. I was very confident and positive answered all the questions with examples. Interact with the staff for the second interview and had very positive comment from both person that did my interview. I end up today to fine out I wasnt successful this is so wrong. I dont recommend such unprofessional place to work I feel their was discrimination when it comes to selections. As I was given the impression of I was doing very good and I tick all the boxes they were looking for.

      Interview questions [1]

      Question 1

      management questions
      Answer question
      avatar
      Viapath response
      6y
      I am very sorry you were unsuccessful in your application. I am particularly concerned about your feeling of discrimination and I would strongly encourage you to make contact with our Recruitment Manager so we can explore this further with you in a confidential and appropriate manner. We take such matters very seriously and have built in many processes to strip conscious and unconscious bias out of our recruitment practice. For example, all applications are anonymous, the scoring of applications is always done by more than one hiring manager, and interviews also always involve more than one manager. Everyone involved in either the attraction or selection phases of recruitment are trained, and training is centred around inclusivity, equality and diversity. We hope you will give us the opportunity to understand what happened during your application.