I interviewed at Virgin Australia (Perth, Western Australia)
Interview
Took approx 4 hours- mixture of group assessments and also an individual interview. Met lots of great people on the day. The interview day was great- the team made everyone feel at ease and it was a relaxed setting.
I applied online. I interviewed at Virgin Australia (Sydney) in May 2026
Interview
video interview . 5-10 seconds to review questions and keep answer under 30 seconds. will ask questions like a time you had to work under pressure, about yourself, rotating rosters etc
Interview questions [1]
Question 1
Tell us about a time you had to work under pressure as a team and how you handled it
Ask 3 questions in video interview then invite to recruitment day for group and individual interviews
Video questions: tell us about yourself and which of our values you relate to
Give an example of a time you were in a stressful environment
What excites me most about the role
First starts by giving name tag, then moving onto a brief overview of the company, their values, day in life of crew, pay, benefits etc.
Group interview which is usually an activity. Example: Match the guest to the seat.
Solo interview where they ask, why virgin, customer service questions
Interview questions [1]
Question 1
Explain a time you dealt with a difficult customer and how you turned it around.