Customer Experience Specialist applicants have rated the interview process at Whatnot with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 59.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Specialist roles take an average of 15 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Whatnot overall takes an average of 26 days.
Common stages of the interview process at Whatnot as a Customer Experience Specialist according to 3 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 25%
Skills test: 25%
IQ intelligence test: 13%
Drug test: 13%
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I applied online. The process took 2 days. I interviewed at Whatnot (Phoenix, AZ) in Mar 2024
Interview
After submitting my application online I received an email within 2 days to schedule a phone interview to discuss the role and my experience more. I thought the phone interview went great but I guess I thought wrong as I got a thanks but no thanks email the next day. I must say that was totally disheartening as I studied and researched their product so much prior to this and had genuine interest to becoming a contributing team member vs just getting job. I was asked a couple times through out the interview if I had questions so maybe use that time to ask vs waiting til the end to ask. I was asked to describe a time I didn’t know how to use something, why I’m interested and what does being proactive mean.
I applied through other source. The process took 1 day. I interviewed at Whatnot in Jul 2025
Interview
I got an initial screening call, and while they were using an AI bot to avoid taking notes so the interviewer could be solely focus and what I was saying, I felt unheard and not listened well. They would repeat 2 times the questions or when I informed I was laid off, they asked if I had any notice period.
Interview questions [1]
Question 1
Tell me time when you solve/troubleshoot a difficult issue
I applied online. The process took 1+ week. I interviewed at Whatnot (Phoenix, AZ) in Dec 2023
Interview
It is time consuming, but very necessary. I believe I had 3 interviews (one phone call with recruiter, two video interviews with managers). This was in the span of a week due to desired start date we were aiming for. This might be different for others. After my second interview I did have a take home assessment that was pretty nuance but now being part of the organization, I can see why those questions were asked. After the take home assessment, there is a reference check. Your reference have a series of questions they need to rate you as. My references did share it was a bit lengthy. After that is complete, they will move you to the final interview. If all goes well, a final call with your recruiter and an offer letter will be presented . It might have been my most quickest but difficult interview I have been part of.