Farnborough, Hampshire, South East England, England
Accepted offer
Positive experience
Easy interview
Application
I applied online. I interviewed at gohenry (Farnborough, Hampshire, South East England, England) in Jul 2021
Interview
Online video interview, followed by an in-person 20-minute interview with two managers. The interview assessed any relevant skills I possessed and provided fictitious scenarios, such as communicating with a distressed customer, to assess my approach.
Interview questions [1]
Question 1
How would you approach advising a customer who was angry at the service they had received?
Farnborough, Hampshire, South East England, England
Accepted offer
Positive experience
Average interview
Application
I applied through a staffing agency. The process took 3 weeks. I interviewed at gohenry (Farnborough, Hampshire, South East England, England) in Sep 2023
Interview
The interview was friendly, focused and engaging. The interviewers were lovely but also created a focused work environment. Following the interview, the team training onboarding specialist was absolutely lovely and so helpful.
Farnborough, Hampshire, South East England, England
Accepted offer
Positive experience
Average interview
Application
I applied in-person. The process took 2 weeks. I interviewed at gohenry (Farnborough, Hampshire, South East England, England) in Jul 2023
Interview
Two-step interview. The first interview was online. It was very colloquial and was a discussion about the job. The second interview involved a tour of the office and an hours chat with two supervisors. This was also rather colloquial and very informative.
Interview questions [1]
Question 1
Has there ever been a time when you have experienced bad customer service?
I applied online. The process took 3 weeks. I interviewed at gohenry in Jun 2023
Interview
I had two interviews, the first was over video call and the second was in person. Both interviews featured similar questions and were of similar lengths. Questions included were both surrounding key parts and skills required in the job, as well as more general questions. Received a good tour of the office before my second interview which was nice.
Interview questions [3]
Question 1
How do you deal with conflict between yourself and a customer?